Thursday, December 15, 2011

Can I get my deposit back if my reason for canceling is bad customer service?

The contract said the deposit is non refundable but the reason I want to cancel is because I didn't get appropriate customer service. I have been blown off by the staff ever since I put down the deposit money and I'm really tired of hearing I'll call you back and never getting a call.





Is there anyway I could get my deposit back? The deposit was for $3,200 and they have not done ANYTHING other then refuse to take my phone calls.|||you agreed to no refund.





otoh, if you think you are not getting what you paid for, small claims court is an option.





I recommend a better argument then "I want my deposit back" - how about "they are breaking the contract by not meeting their obligations A B and C and the only and best remedy is to cancel the contract and refund any remaining funds"?





Be prepared to show a careful accounting of "remaining funds" and be prepared to argue why their accounting is incorrect.





Then maybe you will get something.|||If you have a friend who is a lawyer ask for a sheet of his stationary and write a letter with his knowledge,of course asking for a response. Otherwise you should get a lawyer and have him take a shot at it. You may only get half back after paying the lawyer but the company doesn't' deserve it and lawyers need to eat to. You will also have to prove that you didn't recieve the expected service and that you tried to remedy the situation. Document everything.

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