What should we do when our deposit box got broken in?

My aunt's safety deposit box got broken in! She is very worried, she lost a lot of money, golds, her passport, and also her ID. Should she call the police will they care? When her deposit box got broken in, the bank waited about one week until they called her to inform her about the robbery. The bank said they informed people with the most money first. Do you think that's fair? Should she call the police? should she sue the police? Our family is helping her, she is a mess!|||She should sue the bank. I really question the bank saying they called the people with the most money first. How did they know what was in the deposit box? The bank is insured.